Your home.
Your details.
What the form collects
We collect your name, phone number, cleaning address, home size and rooms, selected service, extras, cleaning frequency, preferred date and arrival period, access arrangements, pets, parking and notes. Postal code is required to check coverage. Email and unit number are optional.
How we use it
Your details are stored with your enquiry so Moppi can contact you, check service coverage and confirm the cleaning, price and appointment. We record price, checklist, policy and promotion versions with accepted quotes. Address and contact matches help prevent duplicate household promotions; separate units remain separate households. Providing a phone number is sufficient; email is optional.
Storage and access
Enquiries are saved in this website’s hosted database. The website has no public enquiry list or public lookup for personal details. A hashed request source and submission time help limit repeated submissions.
Private request links and support
Your private request link lets you review and accept quotes, update access instructions, ask questions and request changes. Links expire and can be replaced by the owner. Anyone with a valid link can access the information it permits, so keep it private. Support messages are stored for authorized staff to handle. Optional scope photos are used to assess your request; a description can be provided instead. Avoid faces, documents, valuables and entry codes in photos. These photos are stored privately and are not used in advertising. Uploaded photos are limited to six per request.
Form answers stay in the current page while you move between steps; they are not saved as a customer record until submission. Accepted requests and support messages are kept in our hosted database. This flow does not collect payment-card details.
Cleaner applications
If you apply to clean with Moppi, we collect your first and last name, mobile number, email, postal code, general availability, cleaning experience, transportation preference and any optional comments. We use these details to review your application and contact you about next steps. Applications are stored in our hosted database and available only to authorized reviewers. Unfinished answers stay in the current page until you submit; refreshing or closing the page clears them.
Selected applicants may be asked to send a video in a private WhatsApp conversation or speak by phone. This website does not record, upload or store applicant videos. WhatsApp handles the messages and videos you choose to send through its service. Applying does not enrol you in marketing or automatically approve you for work.
Cleaning visits and photos
For booked visits, Moppi stores customer contact details, the cleaning address, schedule, job instructions, the assigned cleaner, before and after photos, completion time and any feedback or problem reports. Authorized staff use these records to organize and review your cleaning and follow up when needed.
Cleaners receive a private link to their assigned visit. Customers receive a separate private link to completed cleaning photos and feedback. Keep these links private: anyone with a valid link can access the information it permits. Photos are stored privately and aren’t used as public advertising through this flow. Job notifications may be sent through our email service; staff may also share links manually in WhatsApp.
Your choices
The form does not enrol you in marketing. You can ask Moppi to correct or delete your enquiry, application or cleaning-visit information using the contact form or your private link.