Your clean.
Your terms.
Policy version 2026-10-v1. Prices are in Canadian dollars.
Requesting and confirming a visit
Submitting a request records your cleaning details and quoted scope. It does not reserve an appointment. Your preferred date and arrival period require office confirmation. We’ll confirm the appointment separately.
Your price and scope
Ordinary homes within the stated size and service limits receive an itemized quote. Larger, unusual or uncertain homes and locations outside our listed coverage require review. The office will send a fixed quote for acceptance. Changes to an agreed scope or price require your acceptance; there are no unapproved extra charges. If the information you provided was accurate and Moppi underestimated the work, that is not an automatic surcharge.
Bedroom tiers count bedrooms plus enclosed offices or dens requiring cleaning. Open desk nooks are included. Base prices include one full bathroom; additional full and half bathrooms are listed separately. Rooms in a basement are not charged twice. Safely accessible normal living and dining areas, hallways and stairs are included.
The $50 welcome offer
New residential households receive $50 off their first eligible Standard, Deep or Move-In/Move-Out clean. Request by October 31, 2026 at 11:59 p.m. Toronto time. The first cleaning must ordinarily be completed by November 30, 2026. One offer per household, including studios and one-bedroom homes. One-time visits qualify. No recurring commitment and no stacking with other discounts.
Eligibility is recorded when your request is received, even if the office responds after the deadline. It is reserved while the request is active and used only when the first promotional clean is completed. Cancelled, declined or abandoned requests release the unused reservation, except documented promotional abuse. Separate apartment units are treated separately; the office may need to verify duplicate or ambiguous details.
If Moppi cannot offer a qualifying appointment by November 30, staff may preserve the recorded offer for Moppi’s next available appointment. If you request a reschedule beyond November 30, the office will send revised pricing for acceptance.
The $99 example is a $149 Standard Clean less the $50 welcome offer for a studio or one bedroom, one full bathroom, routine cleaning and up to 1,000 sq. ft. Extra bathrooms and optional extras cost more. The regular price is the current menu price; no claim of past sales volume is made.
Recurring visits
Following Standard visits receive 20% off every week, 15% every two weeks or 10% every four weeks. Discounts apply to the complete Standard home subtotal, including the room tier and bathroom adjustments. Extras, review adjustments and one-time specialty work are not discounted. The welcome offer applies only once; it is not combined with recurring discounts.
Extras and Deep/Move-Out upgrades do not repeat automatically. The office confirms future appointments. No minimum commitment or retroactive discount clawback. Frequency changes show the new future price before confirmation. Long gaps or changed conditions trigger a scope review, not an automatic Deep upgrade.
Payment and tax
No payment due now. Payment is due after your cleaning is completed. This request flow does not collect or save a payment card. The office will confirm accepted payment methods. No HST is currently charged. Your accepted quote records the applicable tax treatment. Supplies, equipment and ordinary travel costs are included; no mandatory booking, processing or supplies fee is added at the end.
Cancellations and access
Cancellation or rescheduling is free with at least 24 hours’ notice. A $50 late-cancellation or no-access fee may apply within 24 hours, with reasonable discretion for emergencies. We do not charge it when Moppi causes the problem. Request changes through your private link or the contact form.
If we missed an included area
Tell us within 48 hours. We’ll arrange a touch-up at no additional charge, or a fair alternative if a return visit cannot reasonably resolve the issue. This promise does not replace your statutory consumer rights.
Preparing your home
Clear ordinary clutter, arrange access, provide electricity and running water, and secure pets when needed. Empty appliances and cupboards when interiors are booked. Move-In/Move-Out properties must be substantially empty. Ordinary pet hair is included; extensive buildup may require a reviewed scope.
Excluded work and extras
Package checklists describe the booked work. No pest infestations, hazardous waste, mould remediation, heavy rubbish removal, unsafe climbing or moving heavy furniture/appliances. Windows, carpet shampooing, wall washing, renovation cleaning, laundry and organizing are outside the normal packages.
Inside-oven cleaning covers one standard oven and racks without dismantling. Fridge cleaning covers one emptied fridge without freezer defrosting. Kitchen cupboard cleaning covers one emptied kitchen up to 20 doors/drawers. Linens are per bed using clean bedding you provide. A small balcony is up to 100 sq. ft., swept and damp-mopped without exterior glass or pressure washing. Dishes cover one ordinary sinkful without extensive burnt-on cookware or accumulated piles.
Questions
Contact the Moppi office about scope, access, a request or a visit. The welcome discount is never conditional on leaving a review.